We understand that some wear and tear may be inevitable, therefore, we cover minor stains and damage. However, significant damage and theft aren't covered. If the item is damaged beyond repair, the fee is the retail price of the item. If the item is never returned, the fee is double the retail price of the item.
Do I need to press the garment before wearing?
Each garment is steamed and pressed before being sealed in plastic with a hanger and garment bag included. If you receive a garment with slight creases, please try steaming the garment on low heat/steam or contact us for advice.
How long is your rental time frames?
Our rentals are 4-day reservations. We recommend you book your order to arrive 5 - 7 days prior to your event to ensure it fits and you have plenty of time to get the perfect look. For example:
Day 1 - Receive your dress and try it on
Day 2 - Accessorize and find the right shoes for the dress
Day 3 - Wear it at your event
Day 4 - Return your rental at your nearest USPS location by 10:00AM
What time will my dress arrive?
Deliveries are made between 8:00AM and 6:00PM during weekdays and Saturdays. We provide tracking information so you can see when your package is out for delivery.
How early should I reserve my garment?
You may reserve your garment up to 2 months in advance, and schedule your order to arrive 5 days before your event.
Will my signature be required for delivery?
Yes! A Signature required to ensure delivery of your garment!