FAQs

Shopping Online

To add an item to your bag, select your color and/or size then click the “add to cart” button. (Items you add to your cart will not be purchased until you complete the checkout process.)

To remove an item from your cart, simply adjust the quantity to “0” or click the “remove” link next to the product image on your cart page.

To view what is in your cart at any time click the shopping cart icon in the page header (top right corner).

To purchase what you’ve selected, click on your shopping cart and click “checkout” to proceed.

Was I Charged Twice?

Your credit card will only be charged after your order ships. 

If you just placed your order, what you are seeing on your bank/credit card account is a pending transaction. This is a common bank practice handling credit/debit card transactions to ensure sufficient funds and account authenticity. This pending authorization will clear (depending on your card issuing bank/company) usually within 48–72 hours. If you need help speeding up the process, you can contact your card issuer for assistance. 

Please only click the “Complete Order” button once to avoid multiple authorizations.

If your credit card was declined for any reason, we have no order on hand and any pending transaction you are seeing will drop within 4-5 business days.

I Get An Error Message When I Enter My Shipping And Billing Addresses. What’s Going On?

If you are receiving an error message, there may be a problem with your credit/debit card information, billing or shipping address. The billing address should match exactly what your card issuer has on file. Please review all information closely and look for any typing errors. You can also try re-formatting the name and address in your billing information (this often solves the issue).

My Order Won’t Go Through. What Should I Do?

If you’re still receiving an error message after reviewing your credit/debit card information, billing and shipping address, make sure you’re using the latest version of your web browser. We recommend Firefox, Safari, or Google Chrome. 

Please only click the “Complete Order” button once to avoid multiple authorizations. 

If you continue to receive error messages, please contact Customer Service at customerservice@luxeandcurves.com.

I Need To Change Something On My Order. How Can I Do That?

We cannot make any changes to an order once placed. Please contact us immediately if you placed your order with errors. Your order will be cancelled and you can replace it at any time. We generally process orders within 2-4 hours on business days, and once our warehouse has completed and shipped your order, we will be unable to cancel it.

I Just Placed My Order.  Can I Add Another Item To It?

Unfortunately we cannot add items to an existing order. Contact us and we will cancel your existing order so that you can place a new one with all the items you wish to purchase.  

Does LUXE AND CURVES offer price adjustments?

LUXE AND CURVES does not offer price adjustments or credits.

I’m Unsure About A Size Or I Have A Fit Question.  How Do I Find This Information?

Please see our Size Guide for general information on sizing.  If you still have specific questions about a fit of an item or measurement guidelines, please email us at customerservice@luxeandcurves.com.

I’m In Love With Something That’s Out Of Stock In My Size! What Can I Do?

New items can sell out quickly, but we may get more soon! 

To stay up to date on back-in-stock items and other promotional offers we suggest:

  • Sign up for our mailing list
  • Follow us on facebook
  • Follow us on instagram

Can I Return Or Exchange Items That Were Purchased On Sale?

All sale/marked down items cannot be returned or exchanged. Please visit our Return Policy page for further details.

The item I received is damaged. Now what?

We apologize for the inconvenience. This is an extremely rare occasion and we are happy to accommodate you for damaged item(s). Please contact customer service via e-mail within 48 hours of receiving your package and we will further assist you.

How Long Does It Take To Process My Return?

Once we have received your package, your return will be processed within 3 - 7 business days. You will be notified of your credit via e-mail at the address you provided at checkout. 

When Will My Order Ship?

Most orders are shipped with 7 - 10 business days if placed by our cut off times (please view our Shipping & Delivery page for further details). Shipping times may vary due to availability of merchandise and/or order volume. Orders are not shipped on the weekends or select holidays.

Where Is My Order Confirmation?

As soon as your order ships, you will receive an e-mail confirmation to the e-mail address you provided at checkout. If for some reason you did not receive an e-mail, please check your spam/junk folder and add us to your safe sender list.

Why Was My Order Cancelled?

Due to an unforeseen event, the item you ordered may have become out of stock and no longer available. If an item in your order does become unavailable, you will be contacted about the cancellation. If your order contains additional items, these items will still be shipped to you and the unavailable item will be removed from your order followed by a refund for the unavailable item.

In rare occasions our fraud system may cancel an order due to high risk. All purchases are reviewed thoroughly to ensure the cardholder’s safety and protection against online fraud. If your order is cancelled without notification, please contact Customer Service for further assistance.

Will I Have To Pay International Taxes & Duties?

Your order may be subject to import duties and taxes which are levied once a shipment reaches your country. The general amount for the duties and taxes fee is 20% of the dollar amount of the merchandise. However, this is just a general guideline and may vary depending on the country to which the order was shipped. You should contact your customs office for specific amounts and percentages. 

LUXE AND CURVES cannot control and is not responsible for any duties/taxes applied to international shipments. You will be responsible for paying additional charges for customs clearance. Customs policies vary widely from country to country; please contact your local customs office for further information. Please note that in rare occasions custom agents may delay delivery of some packages. 

By law, we must declare all items at their full price and cannot alter this amount to decrease international custom fees. 

If you refuse a shipment from LUXE AND CURVES, you are responsible for the original shipping charges, any import fees, duties and/or taxes that are incurred on the package, and the cost of returning the package to LUXE AND CURVES. This amount will be deducted from your online credit once processed by our Returns Department. In the instance that the return fee exceeds the amount of the merchandise plus shipping costs, the package will be abandoned and you will not be credited.

Do You Have Any Store Locations?

No! Not at this time

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